Grievance redressal
When something goes wrong, this page is the map
Most platforms bury this. We publish it because an escalation path you can't find is not an escalation path.
Step 1 — The order itself
Every order has a thread with your named professional and an SLA clock on our next response (24 working hours). If the clock runs out, the order escalates automatically. You can also press Escalate yourself at any time — no justification needed.
Step 2 — Support ticket
Raise a ticket from your dashboard for anything beyond one order. First response due within 24 working hours — the deadline is displayed on the ticket, visible to you.
Step 3 — Grievance Officer
Geetha Mounika, Grievance Officer, Finotrix Global LLP · [email protected] · +91 81210 26575 · Acknowledgement within 48 hours, resolution target 7 days. Covers service grievances and data-protection grievances under the DPDP Act, 2023.
Step 4 — Outside Finotrix
If we haven't resolved a data grievance, the Data Protection Board of India is the statutory authority. For consumer disputes, the consumer-protection framework (including e-Daakhil) is open to you. We say this out loud because being accountable includes telling you where to complain about us.